When using Hotel Xperts, you agree to our full set of terms, which includes this document, our “How We Work” page, and our “Content Standards and Guidelines.” These documents outline how we operate, manage content, and ensure compliance with global standards.
Contractual Agreement: By using our platform, you accept our terms and those of service providers offering experiences through Hotel Xperts. Your booking confirmation and any pre-booking information form part of this agreement.
Issues and Complaints: If something goes wrong during your stay or experience, our terms explain how to file a complaint, pursue legal action, or use alternative dispute resolution methods.
Content Management: If you wish to appeal a moderation decision or report content, our guidelines provide the necessary steps.
Legal and Operational Structure:
Platform Responsibility: We provide the platform for booking services but are not responsible for the travel experiences themselves. Service providers are solely responsible for the services they offer.
Pricing and Payment: You agree to pay the listed price, including any applicable taxes and fees. Payment methods and policies, including any upfront payments or currency conversion fees, are detailed during the booking process.
Account Management: You are responsible for maintaining the accuracy of your account details and safeguarding your login information.
Behavioural Expectations: Users must comply with all applicable laws and use the platform and services as intended, without causing disruption or engaging in fraudulent activities.
Booking Acceptance: When booking with Hotel Xperts, you agree to the policies displayed during the booking process, including cancellation, age requirements, deposits, and more. Details are provided on our platform and in your confirmation email.
Cancellations and No-Shows: Refunds and fees for cancellations or no-shows depend on the specific policy of the service provider. Some bookings may not allow free cancellations, or only allow them before a specific deadline.
Payment Issues: If you fail to make a scheduled payment, the booking may be canceled without notice, and any non-refundable payments are subject to the provider’s discretion.
Late Arrivals: If you expect to arrive late, contact your service provider directly. You are responsible for any additional costs or cancellations due to late arrival.
Group Responsibility: If booking for a group, you are responsible for the group’s actions and must have their consent to share personal data with us.
Privacy and Cookies: For details on how we handle your personal data, please refer to our Privacy and Cookies Statement.
Accessibility Requests: For accessibility needs, contact our Customer Service or the specific service provider (e.g., hotel or transportation service).
Insurance: If you’ve purchased insurance, refer to the policy documents for specific terms and conditions.
Rewards and Credits: Hotel Xperts may offer rewards through promotional campaigns. These rewards are managed in your account wallet and can be used for future bookings. Rewards and credits have specific conditions for earning, spending, and expiration. Fraud or misuse may result in cancellation of rewards.
Dispute Resolution: If you have a complaint, contact our Customer Service with relevant details. We aim to resolve disputes directly, but legal action may be taken in your local courts or as per our terms.
Communication with Providers: While we facilitate communication with service providers, Hotel Xperts is not liable for the actions or inactions of these providers.
Behavioral Measures: Violations of our terms may result in the cancellation of bookings, suspension of your account, and refusal of service.
Liability: Hotel Xperts’ liability is limited to foreseeable losses directly related to your booking. We are not responsible for events beyond our control.
Applicable Law: These terms are governed by Dutch or English law, depending on the service. Legal actions can be brought in the courts of your country or the designated courts in the Netherlands or England and Wales.
Linked Travel Arrangements:
– If you book additional travel services through Hotel Xperts after your initial booking, these will be part of a “linked travel arrangement,” not a package. This means you won’t have the same protections as with package deals under EU or UK law.
– Hotel Xperts provides insolvency protection for linked travel arrangements to ensure refunds if we become insolvent, but this does not cover the insolvency of other service providers.
Modification of Terms:
– We may update our terms, and significant changes will be communicated to you in advance. Your continued use of our services implies acceptance of these changes.
Accommodations:
– Bookings made through Hotel Xperts are directly with the service provider, not with us. We facilitate the booking platform and confirm your reservation details.
– You must provide accurate contact information and adhere to the terms set by both Hotel Xperts and the service provider.
– Price matching is available if you find a lower price elsewhere under the same conditions.
Attractions:
– When booking attractions, you enter into a contract directly with the service provider or a third-party reseller. Hotel Xperts acts solely as a platform and is not responsible for the terms or performance of these services.
For full details on how we operate, including our policies on amendments, cancellations, and refunds, please refer to our terms of service.
1. Scope
This section outlines the specific terms for car rental services provided by Hotel Xperts, in addition to the general terms for all bookings.
2. Contractual Relationship
Hotel Xperts facilitates car rentals through third-party providers. While you book through us, your actual rental contract is with the car rental company. We ensure your booking process runs smoothly, but the terms of the rental are set by the service provider.
3. What We Do
Hotel Xperts provides a platform where you can browse, compare, and book car rentals. We forward your booking details to the rental company and confirm pick-up arrangements. The car model shown is illustrative, and you may receive a similar vehicle.
4. What You Need to Do
You must provide accurate booking details, agree to both our terms and the rental company’s, and ensure all drivers meet the eligibility criteria. Be on time for pick-up and bring necessary documents, including a valid driver’s license and credit card.
5. Price and Payment
Payments are managed through Hotel Xperts. Be aware of additional fees, such as young or senior driver charges, one-way fees, and cross-border fees. Rental rates are based on 24-hour units, and any extensions or late returns may incur extra costs.
6. Amendments, Cancellations, and Refunds
You can cancel more than 48 hours before pick-up for a full refund. Cancellations within 48 hours or at the rental counter will incur a fee. Amendments are possible but may affect the rental price.
7. Additional Information
Only eligible drivers listed on the rental agreement may drive the vehicle. Early drop-offs or late pick-ups may not qualify for refunds. For full details on additional services, fees, and specific rental conditions, refer to the terms provided during booking.
Summary Applied to “Hotel Xperts”
Key Policies:
1. Pre-Booked Private Transport:
– Action for Guests: Guests should verify their confirmation emails for details on how long the driver will wait at the pick-up location. If you are late, the driver may not wait, and additional waiting time may incur charges.
2. On-Demand Private Transport:
– Action for Guests: Be punctual. If you’re not at the pick-up spot on time, the driver may leave, and you might be charged a cancellation fee or additional waiting charges.
3. Repair or Cleaning Charges:
– Action for Guests: If any damage or excessive cleaning is required due to your actions, you will be responsible for the costs. Ensure that you and your group follow the terms to avoid these fees.
4. How We Work:
– Information for Guests: Guests can review how “Hotel Xperts” ranks services, makes money, and manages reviews. This transparency helps guests understand the booking process.
Definitions Relevant to “Hotel Xperts”:
– Account: The account through which guests can book experiences or accommodations at “Hotel Xperts.”
– Accommodation: Refers to the lodging services provided by “Hotel Xperts.”
– Booking: The act of reserving accommodation or services through the “Hotel Xperts” platform, whether payment is made immediately or later.
– Service Provider: “Hotel Xperts” or any associated service providers, such as transportation or tour services.
– Rewards & Credits: Benefits offered by “Hotel Xperts,” such as discounts or credits towards future stays or services.
These summaries and definitions ensure clarity for your guests, helping them understand their responsibilities and the services offered by “Hotel Xperts.”